The Virginian-Pilot FAQs
Here are answers to some frequently asked questions
o General
o Subscription
 
General
Q: How can I contact the The Virginian-Pilot?
Select the "Contact Us" link for a quick list of popular contacts.

Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at The Virginian-Pilot and describe in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a service issue
o Suspend and restart delivery of your newspaper
o Register a service complaint
o Make one-time payments
o Start a new subscription or restart an old stopped subscription
 
Subscription
Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "Delivery Options" and then select "Delivery Feedback". You may notify us of late delivery after 5:30 A.M. Monday through Friday, 6:30 A.M. Saturday and 6:00 A.M. Sunday. In most areas, same day redelivery can occur if your request is received by 10 A.M. Credits for same day misses may also be obtained on this site.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.

Q: Where can I purchase another subscription?
If you are currently a print subscriber and wish to receive additional copies of The Pilot at your home, please call (757)446-9000 or (800)446-2005.